We are committed to operating our environments with the highest safety standards to ensure the health and well-being of our guests and our team members. All of our galleries, restaurants and outlets are open and adhering to CDC-recommended safety measures as well as state and local mandates.
Join us as we work together to keep each other safe.
FREQUENTLY ASKED QUESTIONS
GALLERY, OUTLET AND RESTAURANT SAFETY PROTOCOLS
All of our galleries, restaurants and outlets are open with CDC-recommended safety measures in place. Details can be found here.
We are following all recommended CDC safety guidelines, including strict cleaning protocols.
Masks are required in certain RH locations based on local and state mandates.
Associates are wearing masks if required by local and state mandates, and we are adhering to all recommended CDC safety guidelines. We are also maintaining strict cleaning protocols.
Yes, you are welcome to touch the furnishings and sit on the furniture. We are regularly cleaning and disinfecting all surfaces per CDC guidelines.
Some locations (varies by state) require you to wear a mask when a server or RH associate is at your table and when you are not actively eating or drinking. Detailed information regarding our mask policy will be given at the time of your reservation.
THE DELIVERY EXPERIENCE
We have experienced some order delays due to the production and supply chain impact of Covid-19. We are taking the necessary steps to decrease these delays.
Our team will come into your home to deliver your products if you select that option. We will wear masks, gloves and shoe coverings.
Yes, you may choose to have your items delivered via contactless delivery. You’ll receive an email giving you the option to select contactless delivery, and prior to delivery you will need to reply with your authorization. If you do not authorize approval for contactless delivery via email prior to our arrival, we will require an in-person signature.
If you prefer that we not enter your home, we can leave your order outside in a location of your choice.
RH INTERIOR DESIGN
Yes, we are scheduling in-home design consultations and installations. We adhere to all CDC-recommended safety protocols. If local and state mandates require wearing masks, we ask that all parties present wear a mask unless they have a medical reason that prevents them from doing so.
Yes, we are able to meet with you virtually. Simply select that option when requesting a design consultation online.